We hope you will love everything that you order from us but if something is not quite right, you have 14 days from receipt to send it back to us. Items can only be returned unwashed, unworn and with the original tags attached.

You can print an exchange/refund form here. All refunds will be refunded using the original payment method.

Unless an item is faulty, you will be responsible for the cost of the return postage. You must use Royal Mail to return all goods, we recommend that you use a trackable service and keep your proof of postage receipt until after your refund is processed. We accept no liability for packages that do not arrive at our warehouse.

A typical refund will take up to 21 days, this includes 14 days for you to return the item(s) and us to process and a further 7 days for it to make its way through the banking system.  

If you have waited more than 28 days with no email from us, please get in touch by emailing us at customerservice@dreams-clothing.com.